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Frequently Asked Questions

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  • Logging in to Partners Patient Gateway
  • Enrolling in Partners Patient Gateway
    • How do I enroll in Partners Patient Gateway?
      • If you are a new user to Partners Patient Gateway, go to www.patientgateway.org and click ‘Enroll Now’ to begin the enrollment process. Use a personal email address you have secure and regular access to as your username for Patient Gateway. After setting a password and security questions, confirming your identity, and agreeing to our terms and conditions, your account will be available for use.
      • Accounts for patients under the age of 18 must be associated with the account of a parent or guardian. This process cannot be completed online. To enroll a patient under the age of 18, please visit your child’s practice. See ‘Can I enroll someone other than myself?’ below for help.
      • If you have any trouble enrolling, please use the blue field on the right side of this page to contact Partners Patient Gateway Technical Support.
    • Can I enroll someone other than myself?
      • You can become a Patient Care Representative (PCR) for another individual. Becoming a PCR will allow you to have one log-in that will access your information, as well as anyone you are a PCR for.
        For example, a parent may become a PCR for their child, or an adult may become a PCR for their parent.
        Note: a PCR must be at least 18 years old.
    • How do I become a Patient Care Representative (PCR)?
      • To become a PCR, you must first fill out and sign a PCR form at the doctor's office of the patient. If the patient is 13 years of age or older, both the PCR and the patient must sign the PCR form. The doctor's office can then create the account.
        Note: a PCR must be at least 18 years old.
        If you already have a Partners Patient Gateway account, you will continue to use the same username and password. If you do not already have a Partners Patient Gateway account, you will be given enrollment instructions by the doctor’s office.
    • What is my activation code? How does it differ from my password?
      • Your activation code is a temporary code that helps you create your Partners Patient Gateway account, and link your medical information to this account.
      • Your password is created by you to securely log in to Partners Patient Gateway. Patient Gateway staff does not have access to any password information.
    • I just completed the steps for enrolling in Partners Patient Gateway. Now what?
      • I enrolled online
        If you enrolled online and successfully completed the 'Get Access Now' process, then log in with the username and password you created during enrollment. You are all set!
      • I enrolled online, but did not complete the 'Get Access Now' process
        If you enrolled online but did not complete the 'Get Access Now' process, your enrollment request was submitted to the enrollment staff for processing. They may contact you to confirm your identity. You will then receive a one-time-use Activation Code by US Postal mail. You will need the username and password you created when you enrolled, plus the Activation Code, the first time you log in.
      • I enrolled at my doctor's office
        • If you enrolled at your doctor's office, and received an Activation Code, use the activation code the office staff provided you. Follow the instructions on the activation code letter.
        • If you enrolled at your doctor's office and opted for text method enrollment, check your email for confirmation and to complete the enrollment using the link in the email.
  • Understanding System Requirements

If your question is not answered, click here to contact Partners Patient Gateway Technical Support

If your question is not answered click here to contact Partners Patient Gateway Technical Support.